Do Chatbots Really Empower Your Brand? Try Before you Buy
Chatbots and Artificial Intelligence are the newest trend in today’s world. The digital arena seems to consider Bots as the “it” technology, taking the virtual world by storm. Social networking site Facebook and Microsoft are just few of the behemoths that have joined the bandwagon for the automated robotics systems. Chatbots are undoubtedly revolutionary techs but are they good for your brand?
Do Chatbots Jive in Ecommerce?
A lot of online researches from certified techies and tech communities have surfaced to usher in the emergence of chatbots and AIs. Most importantly, these resources clearly show the connection between Artificial Intelligence platforms such as the one from inteladesk.
The term chatbot refers to a software-powered technology that creates a conversation virtual agent. These AI assistants have human-like attributes that enable human-like interactions with their human counterparts. They intelligently interact through the use of voice on messaging or text platforms. Chatbots are not new concepts, in fact, conversational bots have existed for several years.
Chatbots are Brand Concierge
Automated robotics systems or Artificial Intelligence function not just as your personal virtual assistant or a cost cutting alternative to your workforce. More than anything, chatbots are complementary piece of the digital strategy of your brand. The virtual brand concierge direct online users to other forms of media and connect them to data they need. They get input from users and help them act on something, specifically leading to inquiries and sales.
Chatbots and Artificial Intelligence offer friendly suggestions, direct guests to the right and most lucrative direction, answer queries, and promote engaging interactions. Artificial Intelligent platforms from CRM specialist, Inteladesk for instance, have a learning capacity. The AI system learns from the gathered data during your previous history or interaction. It then makes customer predictions and know your needs or wants.
Do Chatbots boost your brand?
According to report, chatbots are effective marketing tools. These are some of the reasons they cited that could increase brand awareness and customer retention with the help of today’s AI-powered chatbots:
- Automated CRM facilitates marketing and sales growth. Advanced chatbots are designed to function as stand-in customer service assistants. Inteladesk for instance offers a virtual agent that provides next generation smart personalized CRM. The AI-powered system understands people and interacts with them in a human-like level when they call for service.
- Chatbots Track User Data. Today’s AI technology creates chatbots that can monitor and collate user data, save them in their system memory to use as historical reference for future transactions. Inteladesk AI system is empowered to collect and track consumer data for consolidation to create smarter marketing strategies.
- Boost Efficiency and Availability. Chatbots are virtual agents that are available 24/7, 365 days a year. You can efficient launch and promote your brand round the clock, answer customer inquiries, and stay online for marketing and advertising your brand. Inteladesk offers a digital AI-powered chatbot that serves as your virtual assistant without vacation leaves or coffee breaks.
- They Get Smarter with Time. Believe it or not, chatbots are now trainable and could absorb information, learn from them, and improve their system. Inteladesk Artificial Intelligence platform is fully equipped with contextual understanding and a system that maps real processes in real time. The automated system also solves problems and escalates them to human colleagues when necessary.
Chatbots are the gift of technology to humankind. They work with efficiency when used with the right plans and business concept. Are they right for your brand? Chatbots and Artificial Intelligence platforms do empower your customer relationship management program for better sales and guaranteed revenue.